Learn ART Online – Troubleshooting

If you don’t receive my invitation to join:

Please check your junk box.

If you have trouble logging in:

When you receive my invitation to join, you ‘accept it’ and you should go straight in to the course, no code is needed. If you are having trouble logging in, there is an issue with your browser, it could be the version, or indeed the age of your computer/tablet. In my opinion it is best to use Firefox as your browser, there are some known issues with Safari and the Canvas Online Platform. Canvas is used by Harvard and Oxford Universities among many others worldwide, but it still has its issues with some browsers. Chrome is also OK. I have included links to download Firefox below. Firefox is a very good and safe browser.

To download Firefox for PC/Windows https://www.mozilla.org/en-GB/firefox/windows/

To download Firefox for Mac https://www.mozilla.org/en-GB/firefox/mac/

To download Firefox for ipad, iphone or ipod.https://support.mozilla.org/en-US/kb/install-firefox-your-ipad-iphone-or-ipod

Here is the official information from Canvas Online Platform regarding browsers: https://community.canvaslms.com/docs/DOC-10720

© Jane Hodgson